Things That Make You Go Hmmmm.....

The picture above is sunset at the North Pole. It has nothing to do with this post but I thought it was pretty.

I bought a book on-line from a company called "Discount Books". When I got my credit card statement this morning, there was an unauthorized charge for $19.95. Buried in small print, hidden in the corner of the "check out" panel was an unobtrusive statement that in my purchase, I was authorizing this "membership fee" to something called BestBrandValues. What a rip-off!

Bull Crap!

I called the company and was told about the "terms of use", that I had authorized the charge. After several minutes of arguing and chiding, they agreed to reverse the charge and told me it would show up on my credit card "within a few billing cycles".

Again, Bull Crap!

So.. I called Citibank, the issuer of my credit card and talked with them about the charge. I disputed it.

Okay.

One of the things that really irked me, even more than the charge, is that I got a call center in a foreign country. A chirpy, heavily-accented voice said, "Today is a glorious day in Customer Service! And what can I do for you today?"

Yecht! That is the way Citibank has its customer service reps answer the phone? I prefer something a little more professional.

Citibank is one of the major recipients of the government's stimulus package, provided by the tax payers of this country ~ and they are using a call center in a foreign country. Citibank, in all its apparent glory, would have gone out of business without billions of dollars of taxpayer money.

Is something wrong with this picture?

Those jobs should be here ~ for Americans ~ who sorely need them during this recession.

Shame on you, Citibank!

What's your opinion?



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